Return & Refund Guide

Simple Support for Every Order 🐾

At Mivopawrβ„’, we want you to feel comfortable and confident when shopping for your pet. If something is not quite right, this policy explains how eligible returns, exchanges, and refunds are handled.

1. Our 30-Day Return Period

Eligible products may be returned within 30 days of delivery.

To qualify, the item should be:

  • Unused and in its original condition
  • Clean and free from pet hair, odors, or signs of wear
  • Returned with its original packaging, labels, and accessories
  • Accompanied by an order confirmation or other proof of purchase

Products damaged through misuse, chewing, improper cleaning, or normal wear may not qualify for return.

2. Requesting a Return

Before sending anything back, please contact our support team:

Email: service@mivoparw.com

Include your order number, the item you wish to return, and a brief explanation of your request.

Once reviewed, we will provide the appropriate return instructions. Items returned without prior approval may not be accepted or processed.

3. Damaged, Defective, or Incorrect Products πŸ“¦

Please inspect your order shortly after it arrives.

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact us promptly and include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

After reviewing the information, we will help arrange an appropriate solution, which may include a replacement or refund when eligible.

4. Products That May Not Be Returnable

For hygiene, safety, and product-condition reasons, certain items may be excluded from return, including:

  • Used grooming tools or pet accessories
  • Items showing chewing, scratching, stains, or pet hair
  • Opened hygiene-sensitive products or replacement filters
  • Personalized or customized items
  • Gift cards
  • Products clearly marked as final sale, where permitted by law

Perishable pet food and treats are also generally non-returnable unless they arrive damaged or incorrect.

Please contact us before returning an item if you are unsure about its eligibility.

5. Exchanges Made Easier 😊

For a different size, color, or product, the quickest option is usually to:

  1. Request a return for the original item
  2. Place a new order for your preferred option

This helps avoid delays and allows you to secure available inventory sooner.

6. European Union Orders

Customers receiving orders within the European Union may have a legal right to cancel certain purchases within 14 days, where applicable.

Returned items should remain unused, complete, and in their original condition with proof of purchase.

Any mandatory consumer rights available under local law remain unaffected by this policy.

7. Refund Review and Timing

After your return arrives, our team will inspect the item and notify you of the outcome.

When approved:

  • The refund will be issued to the original payment method
  • Processing may take up to 10 business days
  • Your bank or payment provider may require additional time to display the funds

Please contact us if more than 15 business days have passed since your refund was approved.