Shipping & Delivery Guide

From Our Pet Collection to Your Door 🚚

At Mivopawrβ„’, we want every order to arrive safely and with as little hassle as possible.

To offer a wider range of practical pet essentials at reasonable prices, some products may be shipped from regional warehouses or trusted fulfillment partners. This approach helps us improve product availability, reduce unnecessary storage, and keep packaging more efficient.

Order Preparation

Before shipment, each order is reviewed, packed, and prepared for delivery.

Standard processing time: 2–5 business days
Busy periods: Up to 6 business days during holidays, promotions, or high-demand seasons
Flat shipping fee: $6.99 per order

Processing time is separate from the estimated delivery period.

Estimated Delivery Times πŸ“¦

Delivery times vary depending on the destination, carrier, and warehouse location.

Destination Estimated Delivery
United States 8–14 business days
Canada, United Kingdom & Australia 10–16 business days
Other international destinations 14–21 business days

These estimates are provided for guidance and are not guaranteed arrival dates. Customs reviews, public holidays, severe weather, carrier delays, or high parcel volumes may affect delivery.

Tracking Your Order

Once your package has been dispatched, a shipping confirmation email with tracking information will be sent to the email address used at checkout.

Please note:

  • Tracking may take 1–3 business days to become active
  • Updates may not appear at every stage of transit
  • A temporary delay in tracking does not always mean the package has stopped moving

Please check your spam or junk folder if you cannot find the shipping confirmation.

International Duties & Customs

International orders may be shipped under Delivered Duty Unpaid (DDU) terms unless otherwise stated at checkout.

This means customers may be responsible for:

  • Import duties
  • Customs taxes
  • Local handling or clearance fees
  • Other charges required by the destination country

These charges are determined by local authorities and are not included in the Mivopawrβ„’ product price or shipping fee.

Deepspace Link (Xiamen) Tech Co., Ltd. is not responsible for customs delays or charges imposed by local agencies.

Order Changes & Cancellations

We begin preparing orders soon after they are placed.

To request a change or cancellation, please contact us within 12 hours of purchase:

Email: service@mivoparw.com

We will do our best to assist, but changes cannot be guaranteed once an order has entered fulfillment or shipment preparation.

Damaged Deliveries

Please inspect your package shortly after arrival.

If an item arrives damaged, contact us within 72 hours of delivery and include:

  • Your order number
  • Clear photos of the product
  • Photos of the outer packaging
  • A brief description of the issue

After review, we may arrange an eligible replacement or another appropriate solution.

Lost Packages

If the shipping carrier officially confirms that a package was lost in transit, please contact our support team.

We will review the shipment details and help arrange a replacement or other eligible resolution.

Packages marked as delivered may require additional confirmation from the carrier or delivery location before a claim can be completed.